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Inbound call failure & Inbound SMS/MMS failure towards the US phone numbers in Macon, GA

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jul 31, 2020 - 07:04 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jul 30, 2020 - 18:14 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Jul 30, 2020 - 03:45 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures, inbound SMS/MMS failures towards the US phone numbers in Macon, GA. A small percentage of phone numbers may experience call and SMS/MMS failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#194963
Posted Jul 29, 2020 - 20:09 UTC