Inbound call failure & inbound SMS failure towards multiple regions in Brazil

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Aug 12, 2020 - 01:29 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures and delay in inbound SMS towards Brazil phone numbers. A small percentage of phone numbers may experience call failures and SMS failures.

Below are the affected areas :
Curitiba
Londrina
Florianopolis
Porto Alegre
Brasilia
Goiania
Campo Grande

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#195677
Posted Aug 11, 2020 - 21:00 UTC