Delayed and failed messages over Toll-free SMS
Incident
Report for Plivo
Resolved
All US toll-free and regular long code SMS services are confirmed to be operational and up now.
Monitoring
Our messaging partner has confirmed US toll-free and regular long code SMS services to be restored and functional. However, we are closely monitoring for delays and delivery over our SMS platform.
Update
Outbound messaging traffic from US toll-free numbers have been restored. Message delivery should return to normal. Although, please reach out to our support team (https://support.plivo.com/support/home) if you are still experiencing issues with US toll-free messaging.
US regular long-code SMS is still affected and we're working with our messaging partners towards resolution. More updates to follow.
US regular long-code SMS is still affected and we're working with our messaging partners towards resolution. More updates to follow.
Identified
We received another update from our messaging partner for US Toll-free and long code SMS, that they are experiencing an impairment affecting all outbound messaging towards US and Canada with an elevated level of failures towards AT&T. We are continuing to investigate with all our messaging partners to get this resolved as soon as possible. At present, it seems like an industry-wide issue and not limited to Plivo's services.
Please note that we have not identified any issue with US Short-code messaging services.
Please note that we have not identified any issue with US Short-code messaging services.
Investigating
We have observed delays and failed messages on outbound SMS on US Toll-free SMS across all carriers. We are currently working with our toll-free messaging partner to get this issue resolved and will post any updates as soon as they become available.