Scheduled Maintenance : Service degradation on Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers
Scheduled Maintenance Report for Plivo
The scheduled maintenance has been completed.
Posted Nov 16, 2023 - 08:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 16, 2023 - 04:00 UTC
Dear Valued Customer,

We would like to inform you that one of our service providers is scheduled to carry out planned maintenance that may impact two-way toll-free SMS/MMS services for US and Canada phone numbers. This maintenance may result in delays in the delivery of toll-free SMS and MMS messages.

When is the maintenance?
16th November 2023 04:00 - 16th November 2023 08:00 UTC
15th November 2023 20:00 - 16th November 2023 00:00 PDT

What services will be affected?
Two-way toll-free SMS and MMS

What is the impact?
Message delivery degradation with inconsistent delivery times during the maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
Posted Oct 28, 2023 - 02:01 UTC
This scheduled maintenance affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada, MMS, USA & Canada).