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Delivery delay on Inbound/Outbound regular SMS towards South Africa phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 05, 2023 - 13:10 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is currently observing inbound/outbound regular SMS delivery delays for a small segment of phone numbers in South Africa. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#39742
Posted Oct 04, 2023 - 11:02 UTC
This incident affected: Carrier Partners: Messaging API (SMS, Africa).