Failure in sending transaction email notifications
Incident
Report for Plivo
Resolved
Dear Valued Customer,
We had observed failure in sending transaction notifications over email. Please note during the incident there was no impact on any Plivo Services and only the email notifications were affected. Our engineers have confirmed that the notification services have been restored and are working normally.
Event Time:
Start Time : 20 Sep 2021, 09:30 UTC
End Time : 20 Sep 2021, 12:30 UTC
Affected Services:
Notifications related to successful & failed payments
Notifications related to Low Balance Alerts
Notifications related to Phone number Port Out
Notifications related to Compliance Applications
Email Activation
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
We had observed failure in sending transaction notifications over email. Please note during the incident there was no impact on any Plivo Services and only the email notifications were affected. Our engineers have confirmed that the notification services have been restored and are working normally.
Event Time:
Start Time : 20 Sep 2021, 09:30 UTC
End Time : 20 Sep 2021, 12:30 UTC
Affected Services:
Notifications related to successful & failed payments
Notifications related to Low Balance Alerts
Notifications related to Phone number Port Out
Notifications related to Compliance Applications
Email Activation
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new