Service interruption affecting transcription service

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Dec 08, 2021 - 04:57 UTC

Update

Our engineers have confirmed that the services have been restored and they are working towards processing the already queued requests. We will continue to monitor the situation and provide another update as soon as possible.
Posted Dec 08, 2021 - 04:47 UTC

Monitoring

Our engineers have confirmed that the new requests are being processed successfully while they are working towards processing the already queued requests. We will continue to monitor the situation and provide another update as soon as possible.
Posted Dec 08, 2021 - 03:05 UTC

Update

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Dec 08, 2021 - 02:17 UTC

Update

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Dec 07, 2021 - 23:15 UTC

Update

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Dec 07, 2021 - 21:50 UTC

Update

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Dec 07, 2021 - 20:42 UTC

Update

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Dec 07, 2021 - 18:29 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Dec 07, 2021 - 17:43 UTC

Update

Our engineers are actively working to resolve the issue at the earliest. We would provide another update as soon as more information becomes available.
Posted Dec 07, 2021 - 17:13 UTC

Investigating

Dear Valued Customer,

We observed service interruption affecting transcription service on our voice platform. Our engineers are actively working to resolve the issue at the earliest.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted Dec 07, 2021 - 16:42 UTC
This incident affected: Voice API (Transcription).