Call failures on inbound voice towards El Paso, Texas phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Apr 21, 2019 - 15:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 21, 2019 - 11:56 UTC

Update

We are working with our carrier to resolve the issue at earliest and will update as information becomes available.

Posted Apr 20, 2019 - 12:58 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures towards El Paso, Texas phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Posted Apr 20, 2019 - 00:38 UTC

This incident affected: Voice API (PSTN Calls).