Call failures on Inbound voice & Inbound SMS towards Croatia phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 28, 2020 - 22:59 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Apr 28, 2020 - 22:58 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Apr 28, 2020 - 22:57 UTC

Investigating

We are currently observing inbound voice call failures towards Croatia phone numbers. A large segment of phone numbers may experience call failures.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#189344
Posted Apr 28, 2020 - 22:48 UTC
This incident affected: Carrier Partners: Voice API (Voice, Europe) and Carrier Partners: Messaging API (SMS, Europe).