Content issues on Toll-Free SMS in US from Verizon phone numbers.

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 05, 2020 - 01:23 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Apr 05, 2020 - 01:00 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Apr 04, 2020 - 22:18 UTC

Investigating

We are currently observing content issues for a small segment of inbound Toll-Free SMS towards the US from Verizon phone numbers. The content of the SMS may have extra or unrelated message. Messages sent to landline numbers are unaffected.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#187258
Posted Apr 04, 2020 - 16:17 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).