Call failures on inbound voice & inbound SMS towards US phone numbers in South Bend, IN.

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Feb 14, 2020 - 12:32 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

Posted Feb 13, 2020 - 20:12 UTC

Investigating

Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in South Bend, IN. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183602

Posted Feb 13, 2020 - 12:29 UTC

This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).