Inbound MMS failure towards the US and Canada Toll-free phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jul 11, 2020 - 13:32 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jul 11, 2020 - 10:24 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Jul 10, 2020 - 20:57 UTC

Investigating

Our carrier partner is observing minor inbound MMS failures towards the US and Canada Toll-free phone numbers. A small percentage of phone numbers may experience MMS failures or delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#193468
Posted Jul 10, 2020 - 19:37 UTC