Scheduled Maintenance: Service degradation on inbound and outbound toll-free SMS in the US towards AT&T numbers
Scheduled Maintenance Report for Plivo
The scheduled maintenance has been completed.
Posted Nov 15, 2023 - 09:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 15, 2023 - 03:01 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service, affecting two-way toll-free SMS towards US, AT&T phone numbers. During this maintenance, there could be an intermittent delay in the delivery of toll-free SMS towards AT&T phone numbers.

When is the maintenance?
15 November 2023, 03:00–15 November 2023, 09:00 UTC
14 November 2023, 19:00–15 November 2023, 01:00 PDT

What services will be affected?
Two-way toll-free SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during the maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:

Posted Nov 13, 2023 - 17:53 UTC
This scheduled maintenance affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).