Delivery delay on inbound/outbound MMS towards US phone numbers in Los Angeles region

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Aug 21, 2024 - 22:17 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 21, 2024 - 22:16 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is currently facing delays with inbound/outbound MMS to US phone numbers in Los Angeles region. Users may experience intermittent connectivity issues when sending or receiving MMS messages to and from US phone numbers in Los Angeles region.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#70673

Posted Aug 21, 2024 - 21:16 UTC

This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).