Delivery delay on outbound toll-free SMS towards US & Canada phone numbers: Verizon

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 20, 2020 - 20:18 UTC

Investigating

We are currently observing inbound toll-free SMS delivery delays for a small segment of SMS towards US & Canada Verizon phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#8362
Posted Oct 20, 2020 - 18:45 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).