Intermittent Call Failure on Zentrunk Service

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Feb 10, 2023 - 22:43 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Feb 10, 2023 - 21:54 UTC

Update

Our engineers have confirmed that the services have been restored in US region and is working normally. We will continue to work on restoring service on the other region and provide another update as soon as possible.
Posted Feb 10, 2023 - 21:48 UTC

Update

Our engineers have confirmed that the services have been restored in US-East region and is working normally. We will continue to work on restoring service on the other region and provide another update as soon as possible.
Posted Feb 10, 2023 - 21:20 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Feb 10, 2023 - 21:03 UTC

Investigating

Dear Valued Customer,

We had observed outbound and inbound Call failures on our Zentrunk service. All other services are operating normally.

We are actively working with our team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Posted Feb 10, 2023 - 20:42 UTC
This incident affected: SIP Trunking (SIP Trunking).