Intermittent failures on endpoint calls and SIP registration

Incident Report for Plivo

Resolved

We have resolved the issue and all services are back up and running.

Posted Oct 22, 2019 - 16:07 UTC

Update

We have deployed a fix and monitoring for stability.

Posted Oct 22, 2019 - 16:02 UTC

Investigating

We are experiencing an Intermittent issue on endpoint calls and SIP registration issue with our SIP Registrar service impacting SIP Phones and BrowserSDK registration and calls.

We're actively working with our Engineering teams to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#173002

Posted Oct 22, 2019 - 15:29 UTC

This incident affected: Voice API (Client Calls (Browser & Mobile), Endpoint calls (SIP)).