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Intermittent Call failures in India Region

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jul 31, 2025 - 14:39 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 31, 2025 - 14:33 UTC

Investigating

Dear Valued Customer,

We are observing partial/intermittent Call failures in the India region . Calls originating from International Caller IDs towards India were not affected. All other services are operating normally.

Our engineers are actively working to resolve the issue and restore service.

Incident Start Time: 31st July 2025 06:25 IST
Incident End Time: 31st July 2025 07:25 IST

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
Posted Jul 31, 2025 - 14:24 UTC
This incident affected: Voice API (PSTN Calls).