Service Degradation: Intermittent issue with DLR on inbound/outbound Shortcode SMS/MMS towards US/CA phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 28, 2022 - 13:55 UTC

Investigating

Dear Valued Customer,

Our carrier partner is observing an intermittent issue with DLR . During this time, the Intermittent delivery receipt may experience some delays. All other services are operating normally.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Posted Oct 26, 2022 - 15:12 UTC
This incident affected: Carrier Partners: Messaging API (Shortcode SMS, USA & Canada).