Delivery delay on inbound and outbound MMS towards the US

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jul 22, 2022 - 17:12 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jul 22, 2022 - 16:20 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Jul 22, 2022 - 16:20 UTC

Investigating

Dear Valued Customer,

One of our carrier partner currently observing inbound and outbound MMS delivery delays for a small segment of phone numbers towards the US. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#97442
Posted Jul 22, 2022 - 16:19 UTC
This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).