Intermittent outbound call failures on the Voice API

Incident Report for Plivo

Resolved

Our engineers have confirmed the resolution of the issue. The incident has been resolved.

Posted Jan 24, 2019 - 22:06 UTC

Monitoring

Our engineers have fixed the issue and we are currently monitoring it for stability.

Posted Jan 24, 2019 - 21:54 UTC

Investigating

We are experiencing elevated outbound call failures. Currently, a small percentage of calls are affected. Our engineers are actively working on it to re-establish services.

Please contact Plivo Support for any question or concern.
Support portal: https://support.plivo.com/support/home

Posted Jan 24, 2019 - 21:13 UTC

This incident affected: Voice API (PSTN Calls).