Delivery degradation on MT toll-free SMS and delivery reports towards US Cellular in US.

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Feb 04, 2020 - 03:24 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Feb 03, 2020 - 20:21 UTC

Investigating

We are currently observing MT toll-free SMS and Delivery reports delays towards US Cellular in US.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#182528
Posted Feb 03, 2020 - 20:19 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).