Failures on outbound SMS to Verizon Landline from US Tollfree numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jan 23, 2019 - 01:49 UTC

Monitoring

A fix has been implemented by our carrier partner and we are monitoring the results.
Posted Jan 22, 2019 - 22:31 UTC

Update

We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Posted Jan 22, 2019 - 21:01 UTC

Update

We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Posted Jan 22, 2019 - 18:33 UTC

Investigating

We are currently observing outbound SMS failures from a large segment of Tollfree SMS towards Verizon Landline. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Posted Jan 22, 2019 - 17:25 UTC