Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Nov 10, 2020 - 10:45 UTC
Identified
We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Nov 10, 2020 - 06:50 UTC
Investigating
Dear Valued Customer,
Our carrier partner is observing minor inbound call failures & inbound SMS/MMS failures towards US phone numbers. A small percentage of phone numbers may experience call and SMS/MMS failures.
Below are the affected areas : Evansville, IN Fort Wayne, IN Marquette, MI.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).