Delivery delay on Inbound/outbound Toll-free SMS/MMS towards US and Canada phone numbers : AT&T

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 31, 2022 - 21:08 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Mar 31, 2022 - 19:54 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Mar 31, 2022 - 19:16 UTC

Investigating

Dear Valued Customer,

One of our carrier partner currently observing Toll-free Inbound/Outbound SMS delivery delays for a small segment of phone numbers towards the US and Canada regions and Inbound/Outbound MMS delivery delays for a small segment of phone numbers towards the US region for AT&T. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.

Support portal: https://support.plivo.com/support/home
#82857
Posted Mar 31, 2022 - 18:23 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada, MMS, USA & Canada).