Delivery delay on Outbound toll-free SMS towards T-Mobile phone numbers in the US Region.

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Aug 22, 2024 - 01:15 UTC

Identified

Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.

Posted Aug 20, 2024 - 05:59 UTC

Update

We are continuing to investigate this issue.

Posted Aug 20, 2024 - 05:20 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards T-Mobile phone numbers in the US region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#70482

Posted Aug 20, 2024 - 05:19 UTC

This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).