Delivery delay on inbound\outbound Toll-free SMS in the US towards AT&T phone numbers
Incident Report for Plivo
This incident has been resolved.
Posted Aug 11, 2023 - 05:47 UTC
Our carrier partner has confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Aug 10, 2023 - 18:24 UTC
Dear Valued Customer,

One of our carrier partners currently observing inbound\outbound toll-free SMS delivery delays for a small segment of phone numbers in the US towards AT&T phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal:
Posted Aug 10, 2023 - 17:42 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).