Inbound call failure & inbound SMS failure towards Brazil phone numbers in Fortaleza

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 16, 2020 - 17:21 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards Brazil phone numbers in Fortaleza. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#185700
Posted Mar 16, 2020 - 01:04 UTC
This incident affected: Carrier Partners: Voice API (Voice, South America) and Carrier Partners: Messaging API (SMS, Mexico & South America).