Call failures on inbound Voice & inbound SMS towards the US phone numbers in Harlingen, TX

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jan 24, 2020 - 01:58 UTC

Investigating

Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in the US towards Harlingen, TX. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#181458
Posted Jan 22, 2020 - 17:29 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).