Intermittent API and call failures in US-West region

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Feb 08, 2022 - 08:19 UTC

Update

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.

Posted Feb 08, 2022 - 08:08 UTC

Identified

The issue has been identified with one of the caching systems. We are working to resolve the issue

Posted Feb 08, 2022 - 07:48 UTC

Update

We have identified that one of our infra providers is having connectivity issues. We are working to resolve the issue.

Posted Feb 08, 2022 - 07:13 UTC

Investigating

We are currently investigating this issue.

Posted Feb 08, 2022 - 07:09 UTC

This incident affected: Voice API (REST APIs and XML, PSTN Calls, Client Calls (Browser & Mobile), Conference, Recordings, Text-to-Speech, Transcription, Speech Recognition, Endpoint calls (SIP), BYOC, Answering Machine detection, CDR (Call Detail Records)).