Delivery delay on Toll-Free SMS towards US & Canada phone numbers.

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Jun 03, 2020 - 23:25 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 03, 2020 - 23:20 UTC

Identified

We are currently observing two-way Toll-Free SMS delivery delays for a small segment of SMS towards the US & Canada phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#191188

Posted Jun 03, 2020 - 23:19 UTC