Delivery delay on two-way SMS towards US & Canada toll-free phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Jan 20, 2020 - 20:57 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 20, 2020 - 20:33 UTC

Update

We are continuing to investigate this issue.

Posted Jan 20, 2020 - 20:02 UTC

Investigating

We are currently observing two-way SMS delivery delays for a small segment of SMS towards the US & Canada phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#181063

Posted Jan 20, 2020 - 19:56 UTC