Delivery delay on inbound/outbound toll-free SMS/MMS towards the US and Canada phone numbers : Verizon

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Nov 08, 2022 - 00:10 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Nov 07, 2022 - 23:19 UTC

Investigating

Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards the US and Canada - Verizon phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#10185
Posted Nov 07, 2022 - 22:22 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada, MMS, USA & Canada).