Call failures on inbound voice & SMS towards Brazil phone numbers in Fortaleza

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jan 06, 2020 - 11:58 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards Brazil phone numbers in Fortaleza. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#180119
Posted Jan 06, 2020 - 03:35 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).