Delivery delay on inbound MMS towards the US phone numbers : Lenoir City

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 29, 2022 - 13:06 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Oct 29, 2022 - 11:24 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Oct 29, 2022 - 00:18 UTC

Investigating

Dear Valued Customer,

One of our carrier partners currently observing Inbound MMS delivery delays for a small segment of phone numbers towards the US in Lenoir City region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#9231
Posted Oct 28, 2022 - 19:05 UTC
This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).