Inbound call failure & inbound SMS/MMS failure towards US phone numbers in Rochester, MN
Incident Report for Plivo
Resolved
This incident has been resolved.
Posted Sep 19, 2020 - 11:10 UTC
Monitoring
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Sep 19, 2020 - 05:22 UTC
Identified
We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Sep 19, 2020 - 01:50 UTC
Investigating
Our carrier partner is observing minor inbound voice call failures and inbound SMS/MMS failures towards US phone numbers in Rochester, MN. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#198166
Posted Sep 18, 2020 - 21:29 UTC