Delivery delay on Inbound/outbound Tollfree SMS/MMS towards US and Canada phone numbers.
Incident
Report for Plivo
Resolved
This incident has been resolved.
Monitoring
Our engineers have confirmed that the Tollfree services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Update
Our engineers have confirmed that the MMS Service has been working normally. We are still observing some delays in Messaging DLRs and engineers are working on the same. We will continue to monitor the situation and provide another update as soon as possible.
Identified
We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Investigating
Dear Valued Customer,
One of our carrier partner currently observing Inbound/outbound Tollfree SMS/MMS delivery delays for a small segment of phone numbers towards the US and Canada phone numbers. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#70744
One of our carrier partner currently observing Inbound/outbound Tollfree SMS/MMS delivery delays for a small segment of phone numbers towards the US and Canada phone numbers. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#70744
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, Toll-free SMS, USA & Canada, MMS, USA & Canada).