Delay in processing toll-free verification requests

Incident Report for Plivo

Resolved

This incident has been resolved and all services are working normally
Posted Apr 15, 2023 - 12:37 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Apr 14, 2023 - 12:27 UTC

Identified

Dear Valued Customer,

Our toll-free verification partner is having issues accepting new requests. As a result, we expect new verification requests to take longer than usual to process.

We are actively working with our carrier to get this issue resolved as soon as possible.There is no impact on Toll-Free messaging and verification requests that are already submitted.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Posted Apr 14, 2023 - 12:20 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).