Delivery delay on Toll-free SMS in US towards AT&T phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jul 29, 2023 - 05:25 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jul 28, 2023 - 20:45 UTC

Investigating

Dear Valued Customer,

One of our carrier partners currently observing toll-free SMS delivery delays for a small segment of phone numbers in the US towards AT&T phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#34840
Posted Jul 28, 2023 - 17:19 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).