Delivery delay in Inbound SMS towards South Africa phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 10, 2020 - 16:34 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Mar 10, 2020 - 14:42 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Mar 06, 2020 - 13:26 UTC

Investigating

We are currently observing delivery delay for a small segment of Inbound SMS towards South Africa phone numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#185158
Posted Mar 06, 2020 - 13:25 UTC
This incident affected: Carrier Partners: Messaging API (SMS, Africa).