All missing recordings are now uploaded. The incident is resolved.
Posted May 31, 2018 - 06:05 UTC
Update
Our partner AWS confirmed the issue has been resolved.
They experienced elevated error rates for their S3 services in the US-East-1 region between May 30 10:34 PM UTC and May 31 2:08 AM UTC.
The failed recordings will be uploaded in the next few hours. We will keep you updated.
Posted May 31, 2018 - 03:06 UTC
Monitoring
We don't see any error from our monitoring but we are still waiting for a confirmation from our provider AWS.
We will update in the next hour.
Posted May 31, 2018 - 02:45 UTC
Identified
We have identified the issue. Our partner AWS is experiencing elevated errors for their S3 service where we are uploading the recordings. We are working with them and will update you as soon as possible.
Posted May 31, 2018 - 01:45 UTC
Update
Only less than 1% of the recordings are failing, we are still investigating. The failed recordings are not lost and will be uploaded later.
Posted May 31, 2018 - 01:03 UTC
Investigating
Voice recordings are not uploaded. We are investigating.