Call failures on Inbound Voice & SMS towards US phone numbers in Appleton

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 04, 2020 - 04:24 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional info
Posted Mar 03, 2020 - 21:58 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards Appleton, WI. A small percentage of phone numbers may experience failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#184918
Posted Mar 03, 2020 - 21:57 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).