Call failures on inbound voice towards toll-free phone numbers in US

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jun 12, 2019 - 20:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 12, 2019 - 20:00 UTC

Identified

The issue has been identified and we are working with our carrier partner to get the issue resolved at the earliest. We will keep you posted for further updates.
Posted Jun 12, 2019 - 19:43 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures towards US Toll-free phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support Portal: https://support.plivo.com/support/home
Posted Jun 12, 2019 - 18:24 UTC
This incident affected: Voice API (PSTN Calls).