We have confirmed resolution of the issue. The service has been fully restored and calls are queueing fine across all accounts.
Posted Dec 22, 2017 - 14:15 UTC
Monitoring
We have deployed a fix to resolve the issue. Calls are queueing fine on all accounts now. However, we are still monitoring for any failures.
Posted Dec 22, 2017 - 13:55 UTC
Identified
We have identified this issue to be only affecting accounts which have call queueing enabled. Accounts without the call queueing feature have not affected and can make calls without any issues. We are working on getting this issue resolved as soon as possible.
Posted Dec 22, 2017 - 12:51 UTC
Investigating
We have identified elevated failures with outbound call queueing at our end. We're currently working to resolve the issue as soon as possible. For further queries, please reach out to our support team via https://support.plivo.com/support/home.
Posted Dec 22, 2017 - 12:06 UTC
This incident affected: Voice API (PSTN Calls, Conference).