Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Dec 19, 2021 - 09:36 UTC
Identified
We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Dec 19, 2021 - 02:57 UTC
Investigating
Dear Valued Customer,
One of our carrier partner currently observing outbound SMS/MMS delivery delays and Inbound call failures for a small segment of phone numbers towards the US phone numbers in Beaumont,TX . All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).