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Delivery delay on toll-free MMS towards US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jan 28, 2025 - 07:57 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jan 28, 2025 - 06:02 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is currently observing toll-free MMS delivery delays in the US region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#84742
Posted Jan 28, 2025 - 05:57 UTC
This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).