Call failures on inbound voice towards Pleasantville phone numbers in US

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Aug 19, 2019 - 12:23 UTC

Update

We are still continuing to work on a fix for this issue.
Posted Aug 16, 2019 - 11:00 UTC

Update

We are still continuing to work on a fix for this issue.
Posted Aug 12, 2019 - 15:45 UTC

Update

We are still continuing to work on a fix for this issue.
Posted Aug 10, 2019 - 01:41 UTC

Update

We are still continuing to work on a fix for this issue.
Posted Aug 08, 2019 - 11:26 UTC

Update

We are continuing to work on a fix for this issue.
Posted Aug 08, 2019 - 07:24 UTC

Identified

The issue has been identified and a fix is being implemented
Posted Aug 08, 2019 - 02:59 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures towards Pleasantville phone numbers in US. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#167127
Posted Aug 07, 2019 - 23:04 UTC
This incident affected: Voice API (PSTN Calls).