Inbound SMS/MMS failure towards US phone numbers : Charlottesville, VA

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted May 13, 2021 - 16:29 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

Posted May 13, 2021 - 07:21 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 13, 2021 - 03:43 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.

Posted May 13, 2021 - 03:03 UTC

Investigating

Dear Valued Customer,

Our carrier partner is observing minor inbound SMS/MMS failures towards US phone numbers in Charlottesville ,VA. A small percentage of phone numbers may experience delay in delivery.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#9812

Posted May 13, 2021 - 03:02 UTC

This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada).