Call failures on inbound voice towards California (Chico) & Texas (El Paso) phone numbers

Incident Report for Plivo

Resolved

This incident is resolved, and all services are operational.
Posted Dec 29, 2018 - 13:57 UTC

Monitoring

A fix has been implemented by our carrier partner and we are monitoring the results.
Posted Dec 28, 2018 - 14:07 UTC

Update

We're actively working with our carrier partner to get this issue resolved as soon as possible.
Posted Dec 28, 2018 - 13:29 UTC

Update

We're actively working with our carrier partner to get this issue resolved as soon as possible.
Posted Dec 28, 2018 - 05:32 UTC

Identified

The carrier have identified the issue and a fix has been implemented
Posted Dec 27, 2018 - 22:24 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures towards California (Chico) & Texas (El Paso) phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Posted Dec 27, 2018 - 09:46 UTC
This incident affected: Voice API (PSTN Calls).