Delivery delay on Outbound toll-free MMS towards T-Mobile phone numbers in the US

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Nov 13, 2024 - 01:13 UTC

Update

We are continuing to monitor for any further issues.

Posted Nov 12, 2024 - 20:46 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

Posted Nov 12, 2024 - 20:44 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is currently observing outbound toll-free MMS delivery delays towards T-Mobile phone numbers in the US region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#76562

Posted Nov 12, 2024 - 19:44 UTC

This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).